DELIVERY SERVICE TERMS & CONDITIONS

  • We will pick up and deliver vegan nonperishables (groceries, electronics, hardware, etc, excluding alcohol & tobacco) from Costco, Sam’s Club, Down To Earth and Home Depot.
  • There’s a 25% service fee ($50 minimum) based on the total of the receipts and a $25 delivery charge to your front door within a 5 mile radius of the Hawaii Convention Center.
  • A deposit estimated at 50% of the total amount is due at time of order via credit/debit card over the phone and the balance by swiped credit/debit card upon delivery (the latter will constitute proof of delivery in good condition).
  • Maximum number of different items is 15 (up to 5 of each item), max weight per item is 20 lbs, max dimension per item is 2 feet; please specify which stores, item type, brand, size, quantity, etc.
  • For same day delivery by 7 pm your emailed order must be received by 9 am and payment received by 11 am, otherwise your order will be delivered the next day between 12 pm and 7 pm.
  • We will make 2 phone call attempts prior to delivery to give estimated time of arrival and 1 delivery attempt, if you don’t answer the phone or aren’t home when we arrive then all items and money paid will be forfeited.
  • We will not be responsible for anything beyond our control, this service may be withdrawn at anytime without advance notice and we reserve the right to decline service to anyone, even arbitrarily. If your requested item is not available, but another brand of the same or similar type item is available, we will make the substitution unless you say in your order no substitutions.
  • All orders are subject to acceptance and sales are final from us, but, naturally, you may return anything to any of the stores the items were purchased from as per that store’s refund policy; any shortage or damage must be reported at time of delivery, so please inspect carefully. For deliveries from stores that don’t use bags, eg, Costco and Sam’s Club, you must provide your own container at your front door.
  • Please email to order or if you have questions.